Frequently Asked Questions

Yes. The roller uses a specially textured surface that grabs pet hair as you roll back and forth, collecting it in a built-in chamber. Open the chamber, empty the fur, and it's ready to go again — no refills, no adhesive, ever.

Absolutely. All AnimalXcellence hair-removal tools work on dog and cat fur of any length, on couches, beds, blankets, car seats, carpets, and clothing.

Orders are processed within 1-2 business days and standard U.S. shipping takes 5-8 business days. You'll receive a tracking number by email as soon as your order ships.

Yes — U.S. orders over $50 ship free when you enter code FREESHIP50 at checkout. The Fur-Free Home Kit always qualifies. Orders under $50 ship at a flat $5.

Every AnimalXcellence product is covered by a 30-day money-back guarantee. If it doesn't make life with your pet easier, contact us within 30 days of delivery for a full refund.

Yes. The Calm Lick Mats are food-grade silicone and the Slow-Feed Maze Bowl is BPA-free food-safe plastic. Both are dishwasher-safe. As with any feeding accessory, supervise first use and replace if heavily chewed.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.