Shipping & Returns
Shipping
U.S. orders over $50 ship free — just enter code FREESHIP50 at checkout. All other orders ship at a flat $5. Orders are processed within 1-2 business days.
| Method | Delivery Time | Cost |
|---|---|---|
| Standard | 5-8 business days | Free over $50 with code FREESHIP50 / $5.00 |
| Express | 2-3 business days | $12.00 |
All orders include tracking information sent to your email once shipped.
Returns
Every AnimalXcellence product is backed by a 30-day money-back guarantee. If it doesn't make life with your pet easier, we'll refund you in full.
- Contact us within 30 days of delivery to start a return
- Feeding products (bowls, lick mats) must be returned clean for hygiene reasons
- Refunds are processed within 5-7 business days after we receive the return
Exchanges
Received a defective or damaged item? We'll replace it free of charge, no return required in most cases. Contact our support team with a photo and your order number.